Terms and Conditions

To make a purchase just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Payment

We accept credit and debit card payments via our secure payment service provider as well as PayPal payments and Google Checkout.

Payment is taken when you pay for your goods. If backordered goods are not available we will refund your card if you do not wish to wait or have an alternative product. We will automatically refund your payment if additional items are no longer available. 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Your invoice or will be included in your consignment.

Errors and Omissions Excepted on prices, descriptions, specifications, attributes and contents.

Delivery costs will be shown to you in your shopping basket before you pay, after entering your address details.

Tax Charges All orders are subject to the current UK rate of VAT.

If you choose to pay by credit or debit card we take your details over a secure, encrypted connection known as Secure Socket Layer (SSL). This causes the website address to change from http to https. You may also see a graphical representation that the site is secure such as a padlock to be displayed, although this varies from browser to browser.

Delivery

Please be aware we cannot be held responsible for the postage system.

The Royal Mail should leave a "while you were out card" if no one is available to accept and sign for your order. It then becomes the customer's responsibility to collect the item from their local sorting office. Royal Mail's policy is to return uncollected items to the sender after one week. If we receive your order back because it was not collected by you (the customer) allmemorycards.co.uk cannot be held responsible for the cost of re-delivery. 

If an item is lost in post it should be noted that The Royal Mail will not recognise the loss until 15 working days have passed (25 working days for international orders). After 15 working days have passed we (allmemorycards.co.uk) will file a claim with The Royal Mail. The Royal Mail will send you (the customer) a form to confirm the item has not been delivered. PLEASE NOTE it is your (the customer's) responsibility to return the form back to The Royal Mail. Once the Royal Mail has received the form, compensation will be granted to allmemorycards.co.uk. ONLY THEN can allmemorycards.co.uk make recompense to you (the customer) for the loss.

allmemorycards.co.uk reserves the right to change the method of shipment up to the point of despatch. Such an occurrence may be necessary when a customer order is split, i.e. part of the order is on back-order, and a minimal amount is being sent in the first shipment which would be uneconomical to be sent by courier. 

Any delivery charges are subject to the current UK rate of VAT.

Please note that post and packaging is a vatable service which includes an element which is vat exempt. The letter of VAT notice 700/24 applies. If the goods supplied are liable for VAT, then ANY postage or delivery charge is liable for VAT at the same rate, even if the cost of stamps from the Post Office are zero-rated. 

More information regarding this can be found on the HM Revenue & Customs website here

If you order before 2pm we will ship your order that same day. This results in delivery the next day 95% of the time. It has been know for the Royal Mail to take an additional day to deliver 1st class items.

If you order after 2pm your order may be treated as if it was received the following day and hence be sent only the next day.

Please make allowances for weekends and bank holidays when calculating an expected delivery date.

Stock

If your item(s) need to be backordered and there is a delay obtaining your order from our suppliers we will notify you on the 5th working day to keep you informed of the situation and offer solutions to avoid further delays.

If your item is not in stock, we will automatically back order for you. 

If we still do not have your goods by the 5th working day you will be emailed with the options to cancel your order and receive a refund if you would rather not wait, or have an alternative, or continue to wait for the goods to become available.

Guarantee

All our products are 'Brand New' and are fully guaranteed by the manufacturer. If you experience a problem with any of our products, please send us an email by clicking here.

Your statutory rights are not affected.

Privacy Policy

allmemorycards do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We do not store any financial information of our customers. Such information, such as credit or debit card numbers are passed electronically via a secure encrypted connection directly to the payment service provider (PSP) meaning allmemorycards do not even see these details. 

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. 

Data collected by this site is used to:

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

e. Only disclose information to third-parties for goods delivery purposes

f. Send promotional emails to inform customers of any special offers they may be interested in.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.opsi.gov.uk/si/si2000/20002334.htm with amendents to at www.opsi.gov.uk/si/si2005/20050689.htm

To organise a Product Return send an email to us by clicking here stating the item or items you wish to return, with their part numbers, why you wish to return them (e.g. ordered in error, too many ordered) and the condition of the items (e.g. unused, opened etc). Please also supply the original invoice number, confirmation of your details such as address and telephone number and any other comments you wish.

If you have purchased an item and would like to return it even though there is nothing wrong with it, or have not signed for the delivery and not collected it from your local the sorting office, a 25% restocking fee will be applied. PLEASE NOTE that we are not responsible for product compatibility. For example, it is your (the customer's) responsibility to ensure a memory card is compatible with your mobile phone (or other electronic device).

You will then be supplied with a Returns Number, please quote this when posting the item(s) back to us. We strongly recommend that you obtain the Free of Charge Proof of Posting from the Post Office at the time you return the goods. (We cannot be held responsible for product not delivered by Royal Mail for whatever reason). Credit Card refunds are processed twice monthly, and a copy of each transaction will be sent to you for your records.

Your Right to Cancel

The Consumer Protection (Distance Selling) Regulations 2000 allow for a cooling off period which allows you the right to cancel your order, within seven (7) working days, beginning on the day after the day on which you receive the goods. Should you wish to exercise this right, first of all we require you to inform us of your intention to return the goods. Dispatch them back by recorded post to ensure their safe delivery. All return postage costs are the responsibility of the customer. All goods returned to us should be unopened and in a resalable condition.

Were you have exercised your right to cancel and we have received the goods back unopened and resalable, we will refund your money within 30 days.

We reserve the right not to offer a returns policy in relation to software and recordable media, if the seals have been broken.


« Back